Terms & Conditions

1. About KPTechs

KPTechs is a UK-based business operated by Khilan Pindoria. We provide custom gaming PC builds, computer and laptop repairs, upgrades, installations, cleaning, maintenance, troubleshooting and technical support.

For questions about these Terms & Conditions, contact: kptechs.services@gmail.com .

2. Quotes and Pricing

• Prices will be communicated before work is agreed wherever reasonably possible.
• Quotes are based on the information and condition of the equipment available at the time.
• If further faults or additional work are identified, we will explain the proposed work and any additional costs before proceeding.
• Additional work will not be carried out without the customer's approval, except where necessary to prevent an immediate risk of damage and separately agreed with the customer.
• Prices may change if the requested work, components or requirements change.

3. Bookings and Appointments

• All bookings are subject to confirmation by KPTechs.
• Customers should provide accurate contact details and information about the requested service.
• Appointment times are agreed in advance and may occasionally need to change due to unforeseen circumstances.
• We will make reasonable efforts to notify customers of any changes.
• A booking request does not guarantee that a service has been accepted or that a particular appointment is available until confirmed.

4. Diagnostics and Repairs

• Diagnostic checks may be required before a repair or upgrade can be recommended.
• A diagnosis identifies suspected or confirmed issues based on the checks performed. It cannot guarantee that every underlying fault will be identified.
• Repair outcomes depend on the device's condition, the availability of suitable parts and the nature of the fault.
• If additional faults are discovered, we will explain the options and any revised costs before carrying out additional work.
• We will use reasonable care and skill when carrying out agreed services.

5. Customer Responsibilities and Data

Before handing over equipment, customers should:

• Back up important files and personal data.
• Provide accurate information about known faults, previous repairs and relevant device issues.
• Remove personal or confidential information where practical and appropriate.
• Provide necessary access details only where required and through an appropriate secure method.
• Ensure they are authorised to request work on the equipment being supplied.

KPTechs will take reasonable care when handling customer equipment. However, we cannot guarantee that data will remain intact during diagnostics, repairs, operating-system work or hardware replacement.

Customers should not provide passwords or access credentials unless they are genuinely required for the agreed work.

6. Custom PC Builds and Components

• Custom PC builds are based on the agreed specifications and components.
• Component availability, prices and delivery times may change before an order is confirmed.
• Any proposed substitutions will be discussed with the customer before being made.
• Customers are responsible for checking that the agreed specifications meet their intended requirements.
• Manufacturer warranties and terms may apply separately to individual components.

7. Payments

• Payment arrangements will be communicated and agreed before the relevant service or purchase is confirmed.
• Where payment is required in advance, work or orders may not proceed until the payment has cleared.
• Any deposits, balances or staged payments will be explained before the customer commits.
• Where a third-party payment provider is used, its own terms and conditions may also apply.
• Customers will be informed of any agreed additional costs before further chargeable work is undertaken.

8. Cancellations, Refunds and Consumer Rights

Customers should contact KPTechs as soon as possible if they wish to cancel or rearrange a booking.

Where a customer purchases services online, by telephone or through another distance-selling method, statutory cancellation rights may apply. In many cases, consumers have a 14-day cancellation period, subject to the applicable legal rules and exceptions.

If a customer asks us to begin a service during an applicable cancellation period, they may have to pay a proportionate amount for services already provided if they subsequently cancel, where the law permits.

Some exceptions may apply, including certain custom-made or personalised goods. The applicable legal requirements will determine the customer's rights.

Nothing in these Terms & Conditions removes or restricts any statutory consumer rights.

9. Warranties and Statutory Rights

Any manufacturer's warranty on supplied components is subject to the manufacturer's own terms and conditions.

If KPTechs offers a separate workmanship or service guarantee, its scope and duration will be communicated to the customer before the relevant work is agreed.

Nothing in these Terms & Conditions affects statutory consumer rights, including rights relating to services being carried out with reasonable care and skill and goods being of satisfactory quality where applicable.

10. Customer-Supplied Components

Customers may request work using their own components or replacement parts, subject to compatibility and suitability.

• Customers should provide accurate information about supplied components.
• KPTechs may decline to install components that appear unsafe, damaged or unsuitable.
• We cannot provide a manufacturer's warranty for customer-supplied parts.
• Any issues arising from defective, incompatible or unsuitable customer-supplied components will be assessed separately.

11. Collection and Equipment Handling

Customers should arrange collection or return of equipment in accordance with the arrangements agreed with KPTechs.

Customers should inspect their equipment on collection and raise any concerns as soon as reasonably possible.

Any specific collection, delivery or storage arrangements will be agreed separately.

12. Liability

KPTechs will carry out agreed services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights.

Subject to applicable law, KPTechs is not responsible for losses that could not reasonably have been anticipated when the relevant agreement was made.

Customers should maintain backups of important data and information before equipment is handed over for work.

13. Complaints and Customer Support

We aim to provide a professional and reliable service. If you are unhappy with any aspect of our service, please contact us so that we can investigate and try to resolve the issue.

Please include your name, relevant booking or service details and a description of your concern.

14. Privacy and Personal Information

Personal information supplied to KPTechs is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect personal information.

15. Changes to These Terms

KPTechs may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The version published on this website will apply to new bookings and orders, subject to any terms already agreed with a customer and applicable law.

Any changes will not remove rights that customers already have under applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply.

Any disputes will be dealt with by the courts with appropriate jurisdiction under applicable law.

17. Contact KPTechs

If you have any questions about these Terms & Conditions, a booking, a quotation or a service, please contact us.