Privacy Policy

1. Who We Are

KPTechs is a UK-based business providing custom gaming PCs, computer upgrades, repairs, cleaning, maintenance, troubleshooting and technical support.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Business name: KPTechs
Business owner: Khilan Pindoria
Website: www.kptechs.co.uk
Email: kptechs.services@gmail.com

2. Information We May Collect

Depending on how you interact with KPTechs, we may collect the following categories of personal information:

• Contact information: Your name, email address, telephone number and other details you choose to provide.
• Booking information: Appointment preferences, requested services and booking details.
• Device information: Computer specifications, device details, reported faults and technical requirements.
• Service records: Quotes, work completed, service history and relevant payment records.
• Communications: Messages, enquiries, feedback and correspondence with KPTechs.
• Website information: Technical information such as browser type, device information and website usage data, where collected.
• Training enquiries: Information you provide when asking about cybersecurity training or related services.

We only aim to collect information that is relevant and necessary for the purpose for which it is requested.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotations.
• Arrange and manage bookings and appointments.
• Provide computer repairs, upgrades, cleaning and technical support.
• Communicate with you about your requested services.
• Process payments and maintain relevant transaction records.
• Provide customer support and handle complaints.
• Respond to cybersecurity training enquiries.
• Maintain, improve and secure our website and services.
• Meet applicable legal, regulatory and accounting obligations.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the situation, we may rely on:

• Contract: Where information is needed to provide a service, fulfil a booking or take steps requested before entering into an agreement.
• Legitimate interests: Where processing is necessary for legitimate business purposes, provided your rights and interests do not override those purposes.
• Legal obligation: Where we must process or retain information to comply with the law.
• Consent: Where you have given permission, such as for certain marketing communications or non-essential cookies where required.

5. Sharing Your Information

KPTechs does not sell your personal information. We may share relevant information with trusted third parties where necessary to operate our business and provide services.

These may include:

• Website hosting and technical service providers.
• Booking and administration systems.
• Email and communication service providers.
• Payment processors, where payments are handled through them.
• Professional advisers, where necessary.
• Regulatory bodies, law enforcement or other authorities where legally required.

Any sharing will be limited to what is reasonably necessary for the relevant purpose. Third-party providers may have their own privacy policies and responsibilities.

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.

These measures may include access restrictions, secure systems and appropriate handling procedures.

No method of transmitting or storing information online is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it is held. For example, financial and transaction records may need to be kept for legally required periods.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it.

8. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of how we use your information in certain circumstances.
• Object to certain types of processing.
• Request transfer of your information where the right to data portability applies.
• Withdraw consent where processing is based on your consent.

These rights are subject to legal conditions and exemptions. To exercise a right, please contact us using the details below. We may need to verify your identity before responding.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functionality, improve performance and understand how visitors use the website.

Where non-essential cookies or similar technologies are used, we will seek consent where required by applicable law. You can also manage cookies through your browser settings.

Blocking certain cookies may affect some website functionality.

10. Third-Party Websites

Our website may contain links to external websites or services. These websites are operated independently and may have their own privacy policies.

KPTechs is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. International Transfers

Some service providers may process information outside the United Kingdom. If personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

12. Children's Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided us with personal information inappropriately, please contact us.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's Information Commissioner's Office (ICO):

Make a complaint to the ICO

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. Any updated version will be published on this page.

15. Contact KPTechs

If you have any questions about this Privacy Policy, your personal information or how we handle your data, please contact us.